Shipping policy

At Distribution Samantan, we strive to make the delivery process as smooth and transparent as possible for our Canadian customers.

1. DELIVERY ZONES

We ship our products exclusively within Canada. We deliver to most provinces and territories. Please note that additional delays may apply for remote or isolated regions.

2. SHIPPING FEES

Shipping fees are automatically calculated at checkout.

Note: All amounts displayed on our website are billed in Canadian Dollars (CAD).

3. PROCESSING TIMES

Our team prepares your orders with care.

  • Preparation Time: Orders are typically processed, packed, and handed over to the carrier within 24 to 48 business hours.
  • Weekends and Holidays: Orders placed on Friday or over the weekend will be processed starting the following Monday.
  • Tracking Updates: Once your package is handed over to the carrier (Canada Post, UPS, or others), please allow 24 to 48 hours for tracking information to become active.

4. ESTIMATED DELIVERY TIMES

Once the package has shipped, typical delivery times are as follows:

  • Quebec and Ontario: 3 to 7 business days.
  • Elsewhere in Canada: 5 to 9 business days.

Please Note: During high-volume periods (such as the holiday season), delivery times may be slightly longer due to the capacity of local post offices. These times are estimates and are not guaranteed.

5. ADDRESS ACCURACY

It is the customer's responsibility to ensure that the shipping address is 100% complete and correct (including apartment numbers or access codes if necessary).

  • Responsibility: Distribution Samantan cannot be held responsible for packages delivered to an incorrect address provided by the customer. No refunds or replacements will be issued in such cases.
  • Error Correction: If you realize you made a mistake, please contact us immediately at ventes@distributionsamantan.com. If the order has not yet been processed, we will do our best to modify the address, but this cannot be guaranteed.

6. SHIPPING ISSUES

Item Lost During Transit If your tracking number has not updated for 7 to 10 days, please contact us. We will open an investigation with the carrier. If the loss is confirmed by the carrier, we will immediately send you a replacement package at no additional cost. (No monetary refunds are issued for packages lost in transit; only replacements are offered).

Item Marked "Delivered" But Not Received (Theft/Loss After Delivery) We are not responsible for packages lost or stolen once they have been marked as "Delivered" by the carrier.

  • Please check your community mailbox, front desk, or with neighbors.
  • Ensure your delivery location is secure.

7. SHIPPING INSURANCE (Optional)

If you selected the "Shipping Insurance" option at checkout, you benefit from extended coverage. In the event of proven damage, loss, or theft, please contact us at ventes@distributionsamantan.com. We will proceed with either a replacement of the product or issue a store credit for the value of the order (excluding shipping costs).

  • Claim Window: Claims must be filed within 30 days of the estimated delivery date.

CONTACT

For any questions regarding your order or delivery, our team is available at: ventes@distributionsamantan.com