Refund policy
At Distribution Samantan, we are committed to offering you premium quality food products and unique Print-on-Demand (POD) items. Due to the specific nature of our products, we enforce a Final Sale Policy.
1. Food Products
For health, safety, and hygiene reasons, and to ensure the integrity of the preservation chain, no returns, exchanges, or refunds are accepted on food products. Once a product has left our warehouse or has been delivered, it can no longer be returned as we cannot guarantee its safety for resale.
2. Print-on-Demand (POD) Products
Each item in our "Print-on-Demand" section is manufactured exclusively for you at the time of your order.
- Final Sale: We do not accept any returns or exchanges for a change of mind, a design selection error, or a sizing error made by the customer.
- Responsibility: We urge customers to carefully review descriptions and size guides (where applicable) before confirming their purchase.
3. Defective Products or Order Errors
Your satisfaction remains our priority. If an item presents a major defect or if we made a mistake in the shipment, we will rectify the situation.
Eligibility Criteria:
- Food product received damaged or expired.
- POD product presenting a manufacturing defect or a blatant printing error.
- Error on the delivered item (wrong product received).
Procedure:
- You must report the issue to us within 48 hours of receiving your order.
- Send a clear photo of the defective product and the packaging, along with your order number, to the following address: ventes@distributionsamantan.com.
Resolution: After verification, we will proceed with either a replacement of the product at our expense or issue a refund to the original payment method.
4. Cancellations
Once a food product order is processed or a POD product is sent to production, no cancellations can be made.
You can always contact us for any return-related questions at ventes@distributionsamantan.com.